FREE SHIPPING above 60,00€ (only for mainland Portugal. Not applicable with other promotions or coupons)

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4th to 14th of June | Embroidery Book Fair

Exclusive discounts on all books 

Shipping Policy

1. Scope and carrier

All shipments are made via DPD/SEUR (DPDgroup), with home delivery options and Pickup points (Shop2Home / Shop2Shop).

2. Delivery times
  • Order preparation: dispatched within 1 working day of payment confirmation.
  • Working days only: on weekends and public holidays orders are not processed or shipped; they are queued for the next working day.
  • Cut-off time: payments confirmed after 12:00 are processed the following working day.
  • Transit (estimates):
    • Mainland Portugal: 1-3 working days
    • Spain (SEUR Business): ~ 2-3 working days
    • European Union (land): 2-7 working days (varies by country/region)
      Indicative deadlines in working days from collection by the carrier.
3. Shipping methods (selected at checkout)
  • SEUR Business (Spain) – home delivery
  • DPD Business (International Ground – EU) – home delivery
  • Shop to Shop (DPD Pickup) – pickup at a Pickup Point
  • Shop to Home – shipping via Pickup network with delivery to address
4. Costs

Shipping costs are calculated automatically according to weight/volume, destination and selected method, and are shown before you finalize your purchase.

5. Delivery areas
  • Mainland Portugal and Islands (Madeira/Azores)
  • Spain (SEUR Business)
  • European Union (DPD Business – overland)
    We do not currently ship outside the EU.
6. Tracking

After shipment you will receive an email/SMS with the tracking number to follow the delivery and, where available, adjust the date/place or select the Pickup Point.

7. Absences, non-pickup and re-shipments
  • In the Shop to Home option, in the event of absence, a new attempt can be made or the order can be forwarded to the Pickup Point.
  • Orders not picked up within the period indicated by Pickup will be returned to the sender.
  • Reshipments due to incorrect address, repeated absence or non-pickup may incur additional costs (new postage).
8. Packaging, damage and claims

We use robust packaging that is suitable for the contents. On receipt, check the packaging/product; if you detect damage, report it to the courier/pickup, take photographs and contact us within 48 hours with the order number and images. We will proceed in accordance with our replacement/refund policy.

9. Operational capacity

EMBROIDERY CONCEPT STORE is a micro-enterprise. Despite our best efforts, there may be occasional constraints (e.g. participation in fairs/trainings, illness, peaks in demand) that extend preparation times by 1-2 working days. Whenever foreseeable, we will notify you on the website or by email.

If you have a delivery with a critical date, please contact us before you buy so that we can advise you on the most suitable method.

10. Returns (summary)

Returns are governed by our Terms & Conditions:

  • Deadline: 14 working days from receipt
  • Costs: return at customer’s expense
  • Conditions: product in original/unopened condition
  • Exclusions: individual skeins and books (unless defective)
    See the full policy on the Terms & Conditions page .
11. Contact

Questions about shipping? info@embroideryconceptstore.pt

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